This Privacy Policy outlines how Biens LIMITED (“we”, “our”, or “us”) collects, uses, and protects personal data when you use biens.ai in compliance with GDPR and UK data protection laws.
Biens LIMITED, located at Orion House London Office 675, Bessemer Road, Welwyn Garden City, London, UK, operates the omni-channel AI support platform biens.ai.
Business Users: Name, email, company details, login information.
End Customers: Messages exchanged via the platform, contact identifiers (e.g., phone or Instagram ID).
Technical Data: IP address, browser info, session logs.
We process data to fulfill service contracts, improve AI performance (legitimate interest), and meet legal obligations. Where needed, we request your explicit consent.
We may share data with OpenAI or other processors for automated message handling. All data sharing is governed by strict data processing agreements.
If data is transferred outside the UK/EU, we ensure GDPR-compliant safeguards (e.g., Standard Contractual Clauses).
We retain data as long as necessary to provide services and meet legal requirements. You may request deletion via email.
You have the right to access, correct, delete, restrict, object to processing, and port your data. Email us to exercise your rights.
We use encryption, secure infrastructure, and role-based access controls to protect your data.
Our service is not intended for children under 16. We do not knowingly collect data from minors.
📧 Email: info@biens.ai
📍 Address: Orion House London Office 675, Bessemer Road, Welwyn Garden City, London, UK
