Terms of Use

Last update date: 01 June 2025

1. Acceptance of Terms

By using biens.ai, you agree to these Terms of Use. If you do not agree, you may not use the platform.

2. Service Overview

Biens.ai allows companies to engage with their customers via omni-channel messaging supported by AI-based automation.

3. Account Responsibility

Users must maintain account security and ensure all data provided is accurate. You are responsible for all activity under your account.

4. Data Usage & AI Processing

Customer data may be shared with OpenAI or other AI services to provide automated replies. All processing is under strict compliance with GDPR.

5. GDPR Compliance

We act as a data processor. Business clients using our platform are responsible for obtaining valid consent from their users.

6. Prohibited Uses

You must not use the service for unlawful, abusive, or unauthorized purposes, or in ways that violate data protection laws.

7. Termination

We reserve the right to suspend or terminate access if users violate these terms or applicable regulations.

8. Limitation of Liability

Biens LIMITED is not liable for indirect damages or data loss. Our liability is limited to the extent permitted by law.

9. Changes to Terms

We may revise these Terms. Continued use of the service constitutes acceptance of the updated terms.

10. Contact

For questions, contact us at:
Email: info@biens.ai
Address: Orion House London Office 675, Bessemer Road, Welwyn Garden City, London, UK